Frequently asked questions - software

Note: document contents may change due to software changes or updates without any notice.

1. What is payment method?
Once we prepare invoice for you, payment can be done via Bank Transfer or Western Union.

2. Is payment for software lifetime or annual?
Payment is for lifetime.

3. How many users and GPS devices I can add to my server?
You can add unlimited number of users and GPS devices.

4. Once software updates are released, how I can get them?
Contact us for further details.

5. After payment is received how fast will you prepare software package?
It will take up to 24 hours, depending on our company load.

6. If my PC/VPS/VDS down or broken, can I transfer the software to another server?
Yes, you can.

7. Can I run the software on Linux?
No, Windows OS is needed.

8. Can I install it on my own?
Yes, we will provide step by step installation manual. Everything is simple and can be installed during 20-30 minutes.

9. If I have any problems with installation or configuration, can you help me?
Yes, we will help you via Teamviewer or Remote Desktop. First installation is free.

10. Can I make my server to keep history longer than 30 days?
Yes, you can.

11. Can I change logo and brand of your software?
Yes, you can.

12. Can I charge my server users for using my services?
Yes, you can.

13. Is it possible to integrate payment method like PayPal for user charging?
Yes, it is. We also use PayPal as main payment method in our GPS server.

14. How can I translate the software to another language?
Our software has English language files. Using simple text editor it can be translated to any language. You can have English and one or more of your translated languages.

15. Can I integrate new maps to the software?
Yes, there is WMS and TMS map support. Additional maps can be added via software CPanel.

16. If I buy software will I also get source codes?
You will get source codes for front end application, so you will be able to customize it using PHP and JavaScript. This allows to change design, work behavior and develop custom features. Communication protocol applications are compiled and source codes are not provided.

17. Will you also provide Android, BlackBerry, iOS and Windows Phone mobile applications in package?
All mobile applications should be downloaded from application stores to avoid mobile device rooting or jailbreaking. They won't have our logo, brand or web page address. In application settings custom server URL must be used to work with your server.

18. For better system performance, what is more important, ping time or Internet speed?
Ping time is more important, as you will get lots of TCP/IP connections from GPS trackers and data packet size is only about 50-150 bytes.

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